The Founder's Lim Integrity

Our Defining Moment: Why Quality is Our Obsession

" I Trusted You, But You Sold Me Rubbish!"

In 1988, a doctor’s blunt honesty changed Thomson Health forever. Our founder, Mr. Michael Lim, realized that "good enough" wasn't enough. That painful wake-up call birthed our obsession with efficacy. We stopped just "packing pills" and began a decades-long journey to prove that every Thomson product truly works.

The Cost of Quality: Rejecting the Easy Way Out

The 500kg Rejection

We once rejected 500kg of Glucosamine after HPLC testing proved it was inferior. Even when the supplier refused a refund, we absorbed the full cost rather than compromise your health.

People Over Profit

During the SARS crisis, when demand was at its peak, we received a massive shipment of Vitamin C that turned out to be "Animal Grade." Despite the potential for huge profit and customers waiting with cash, we refused to sell it. We chose safety over a quick gain.

Choosing Efficacy over Best-Sellers

When a popular Spirulina source failed our pharmaceutical-grade texture and purity checks, we discontinued the product entirely. We refuse to sell any product we wouldn't give our own families.

How Far We've Have Come

Humble Beginnings: A Son’s Promise (1987)

Long before the global facilities and industry awards, Thomson Health began as a small shop in Kuala Lumpur—a son’s tribute to his father, Thomas. In those early days, Mr. Lim and his wife, Mdm. Lynn, manually prepared every bottle, personally ensuring that their local community received only the best. This founding spirit of manual care and personal accountability remains the heartbeat of our company today, driving our commitment to quality in everything we create.

Choosing Integrity Over Profit

Early on, a doctor’s blunt honesty—"I trusted you, but you sold me rubbish"—deeply impacted Mr. Lim. This became our permanent turning point. We realized that quality isn't just a metric; it is the foundation of the trust our customers place in us.

The Pursuit of Real Outstanding Results

We took a bold risk by adopting a high-cost Japanese Ginkgo extract that utilized advanced technology for superior absorption and bioavailability. The resulting "healing reactions" (Ming Xuan) validated the formula’s power, proving the Thomson Family prioritizes life-changing efficacy over lower ingredient costs and profit margins.

Achieving Total Quality Control

To guarantee excellence, we built our own GMP-compliant facilities and in-house labs. This sovereignty allowed us to go beyond regulatory requirements, eventually earning us Superbrand status and making Thomson the nation's most-trusted choice for Ginkgo Biloba.

Expanding Excellence Across Borders

We have always set our own benchmarks. During a factory visit, a prominent European industry leader noted with astonishment that our Malaysian facility surpassed the sophistication of many abroad. From rejecting million-dollar unethical deals to refusing substandard ingredients. Today, that same dedication to uncompromising quality drives our new expansion into Singapore, further bridging the gap between regional heritage and global standards.

We aim to produce high quality supplements in these 4 ways

1. Expert-Driven Formulation

Our integrity begins with our people. We collaborate with a specialized team of pharmacists, nutritionists, chemists, and microbiologists to ensure every formula is backed by scientific rigor and expert formulation.

2. Premium Sourced Ingredients

Our R&D Head, a registered pharmacist, and his team travel globally to personally vet and source the highest quality standardized extracts. We prioritize clinically-tested and credible sources to ensure your body receives the highest therapeutic potency.

3. Quality Assurance

Trust is verified in accredited laboratories. While we fulfill all mandatory requirements, the Thomson Family goes further—employing Above-Standard Protocols including HPLC and dissolution testing. This ensures that the precision on our label is exactly what is delivered in every capsule.

4. Production Excellence

By operating our own wholly-owned GMP facility, we maintain total control over the manufacturing environment. Our strict standards ensure product purity and stability from the first raw ingredient to the final sealed bottle.

Life-Changing Results: Our Customer Success Stories

"... since I started this, I slept all the way through!"

“I slept all the way through! It’s so great! I used to wake up at 1am, 2am, and 3am... but since I started this, I slept all the way through! Leg cramps and sleep issues are much better!”

READ MORE

Back Outdoors at 80!

“After taking Osteopro for about 3 to 4 months, I’ve noticed remarkable improvements. The pain in my knees occurs much less frequently, and I feel my knees are much stronger."

READ MORE

The Pilot’s All-Round Mental Precision

"Most of my flights are long haul mid-night departure... Thomson Activated Ginkgo Extract not only improves my alertness, concentration, and also my memory. I got hold of a bottle just to give it a try and never look back since."

READ MORE

Our Mission

To deliver premier health solutions that make a genuine difference in the health journeys of our customers. We harmonize age-old herbal insights with cutting-edge scientific discoveries, ensuring our offerings are not just products, but partners in wellness.

Our Core Values

Unwavering quality, relentless innovation, and an unwavering focus on customer well-being guides every step we take.

Award-Winning Trust. Customer Loved for Decades

For us, a testimonial is the highest honor we can receive. It is this focus on real-world results that has earned us the recognition of the medical and retail community. From Superbrand distinctions to top honors from the nation's leading pharmacies - Unity, Watsons and Guardian. Our awards simply confirm the quality our customers have known for decades.

Beyond Supplements: Our Commitment to Community

We believe wellness belongs to everyone. Beyond our products, we invest in education and accessibility:

Complimentary Health Screenings

Find our trained team at local pharmacies and community fairs to receive a professional assessment of your health journey. Follow our social media pages for upcoming screenings.

FOLLOW US

The Thomson Knowledge Experience

Experience transparency and our passion in action through our guided facility tours and gain vital wellness insights from expert-led health talks designed to empower the public.

REGISTER YOUR INTEREST
Group of people posing for a photo in an indoor setting with a Thompsons sign in the background.

Nurturing the Next Generation

We open our doors to future healthcare leaders from local schools and polytechnics, offering an immersive look at the rigor and integrity behind pharmaceutical-grade quality.

A Legacy of Giving

The Thomson Family is committed to uplifting our community through dedicated support for the ARC Children’s Centre, Assisi Hospice and beyond.

Our responsibility extends beyond the products we manufacture. We actively engage with the community through partnerships and Corporate Social Responsibility (CSR) initiatives. This includes hosting free health check roadshows and medical professional-led health talks to educate the public. We also offer educational tours of our GMP-compliant facilities to local schools and polytechnics, fostering the next generation's understanding of pharmaceutical-grade quality and integrity.